At DropsLook, we strive to provide an exceptional and seamless shopping experience for our valued customers. In order to maintain the integrity of our services and ensure the highest standards of product quality, we have implemented a non-returnable policy for all products purchased through our platform. Below, we provide a detailed explanation of our Return Policy to ensure complete transparency and to address any concerns you may have. Please read the following terms carefully before proceeding with your purchase.
Before any item is shipped to you, it undergoes a rigorous inspection at our quality assurance hub. We take great care in ensuring that every product meets our high standards for authenticity, condition, and quality. Our process includes, but is not limited to, the following checks:
This thorough process guarantees that you receive only the highest-quality products.
Due to the extensive inspection process that each item undergoes before being shipped, all products purchased through DropsLook are non-returnable. We consider the sale complete once the product is shipped, and returns are not accepted under normal circumstances. This non-returnable policy applies to all items, regardless of the reason for the return request.
The non-returnable policy is implemented to ensure the integrity of our services and to provide the best possible experience for our customers. Since our platform facilitates purchases directly from Italian boutiques and other international locations, each transaction is treated individually, and the logistics of handling returns would significantly impact our ability to maintain high standards.
By making a purchase on DropsLook, you acknowledge and accept this policy.
While we adhere to a strict non-returnable policy, we understand that there may be certain situations where exceptions are necessary. We have outlined the following exceptional circumstances under which we may consider returns:
If this occurs, you must notify DropsLook within 24 hours of receiving your item. Please provide photographic evidence of the discrepancy, and our customer service team will assist you with the process.
Once the issue is confirmed, we will provide instructions on how to proceed. Depending on the severity of the damage, we may offer a replacement or a resolution in accordance with the agreed terms.
Note: We strongly recommend that you inspect your package as soon as it arrives to identify any issues early.
For those rare occasions when a return is warranted due to an incorrect or damaged item, please follow the steps below to initiate the process:
As part of our commitment to transparency and customer satisfaction, we encourage buyers to carefully review all product details before finalizing their purchase. Since all items are non-returnable unless they fall under the exceptions mentioned above, it is crucial that you are fully informed about your order.
Before completing a transaction, please ensure the following:
By proceeding with the purchase, you confirm that you have reviewed and accepted all terms outlined in our policy.
As part of our commitment to transparency, we want to ensure that you are fully aware of the delivery timelines before making a purchase. Delivery times are subject to the chosen transportation provider and destination country.
If you have any concerns about your order or need further clarification on any aspect of our return policy, please contact our customer support team at:
We are committed to resolving all issues fairly and promptly within the boundaries of our return policy.
This Return Policy is designed to protect DropsLook, our personal shoppers, and our customers, ensuring compliance with applicable consumer protection laws. By using our platform and completing a purchase, you agree to the terms outlined in this policy.
Please note that this policy may be updated periodically. We encourage you to review the policy from time to time to stay informed of any changes.
At DropsLook, we take great pride in delivering high-quality products sourced from reputable boutiques, ensuring that each order meets the highest standards. Our non-returnable policy is designed to maintain the quality and reliability of our service while offering flexibility and transparency in exceptional cases. Should you have any concerns or require assistance, please don’t hesitate to reach out to our support team, who are ready to assist you.